FAQs

CREATING AN ACCOUNT
Why should I create an account?
Having an account allows you to login to make purchases with greater ease, as your shipping address will be automatically retrieved during the checkout process. 
How do I create a membership account?
You can create a membership account by clicking on the "Create an Account" link on the top right corner of ELO Living homepage and completing the online registration form.
Is it safe to provide personal information during membership registration?
All information provided during membership registration is for ELO Living records purposes only and will be kept private and confidential. No information will be shared with any external party. For more information, kindly refer to our Privacy Policy.
MAINTAINING MY MEMBERSHIP ACCOUNT
What if I forget my login password?
You can retrieve a new password by clicking on the ‘Forgot password’ link and enter the email address which you have registered your membership account with. A new password will be sent to you via email.
How do I update my membership account information?
You can update your membership account information by clicking on ‘My Account’ after logging in. Upon updating the relevant fields, click on the ‘Save’ button in order to save and submit the updated information. 
PRODUCT CATALOGUE BROWSING
How do I search for a specific product at ELO Living?
You can search for products by typing keywords such as the item name, brand, and description in the search box. Search results will show items which match the search term(s). Alternatively, you can also search for specific items by browsing through the product catalogue links on the homepage. 
Can I ship the products to other countries outside of Singapore?
Kindly note that we only provide shipping to address(es) in Singapore.
MAKING A PURCHASE
How do I make a purchase at ELO Living?
To add items to the shopping cart, just follow the steps below:
  • Choose an item to buy.
  • Click on the “Add to Cart” button to add an item to the shopping cart.
  • Enter quantity of item(s) to be purchased.
  • To continue shopping for more items, click on “Continue Shopping”.To complete purchase, click on “Proceed to Checkout” and fill in the required shipping and payment details.
At any stage before proceeding with payment, you can still choose to modify your order by clicking on either “continue shopping” or “return to cart”. 
Can orders be made via email, phone or fax?
Orders can only be placed via this online store, and payment needs to be secured with a valid credit card.
Can I remove or change the quantity of an item in the shopping cart?
Yes, changes to the shopping cart can be made. To remove or change the quantity of an item in the shopping cart, click on “My Cart” on the top of the page and all items in the cart will be reflected. You can modify the quantity of any item at the “Qty” column, remove an item by clicking on the “X” button at the “DELETE” column. 

After modifying your order, click on “Continue Shopping” to shop for more items or “Proceed to Checkout” to select shipping type and payment option. 
What if a product in my shopping cart is unavailable?
Unavailable products will remain in the shopping cart for 14 days and will be automatically deleted thereafter. A notification email will be sent to you when the products are available and will be added back to the shopping cart.
Can I cancel or make changes to my order?
Please contact us at contact_sg@elomart.com should you need to make any changes to your order. 
Is there a minimum purchase requirement for Free Shipping?
A minimum purchase of $100 is required for Free Shipping.

How long does it take for my purchase to be processed?
Orders will be processed upon successful payment transaction. You will be notified via e-mail once your order is confirmed.
PAYMENT
What is the payment mode accepted by ELO Living?
ELO Living accepts payment in the following modes:
1.  VISA
2. MASTER
EXCHANGE & RETURN OF GOODS
What is ELO Living’s exchange & return policy?
You may refer to our Conditions of Sale for more information. 
What is the warranty period for the products?
You may refer to our Conditions of Sale for more information. 
What should I do to arrange for the exchange & return of goods?
You should notify ELO Living within 7 days upon receipt of damaged or defective goods.
You may do so by calling us at +65 3157 7571 or email us at contact_sg@elomart.com
CUSTOMER SERVICE
How do I submit feedback or queries to ELO Living?
Kindly call us at +65 3157 7571 or email us at contact_sg@elomart.com
Where is the Customer Service Centre located?
Customer Service Centre
ELO Water Therapy Centre, Belvedere
Address:
38C Belvedere Close Singapore 159883
Customer Service Hotline: +65 3157 7571
Operating Hours: Daily 8:30 AM to 6:00 PM